Services
& solutions
Order placed online will be directly linked to IRIS
Purchase order
management
Alert: Supplier B replies they have a 2 week delay due to unforeseen high demand
Control Tower to offer options: Request has been sent to
Supplier D.
produce order:
23A 100 T-SHIRTS (RED)
produce order:
23A 100 T-SHIRTS (RED)
produce order:
23A 100 T-SHIRTS (RED)
Alert: Supplier C is only able to fabricate 200 sweaters due to a lack of fabric caused by an issue with their supplier.
Control Tower to offer options: Produce missing 100 pieces 3 weeks later. An option is to shift to air freight with additional cost.
Alert: Trucking company B informs they will be late and miss the cut off due to a break-down.
Control Tower to offer options: we bring in an expedited trucking company “D” at higher cost, or accept the delay while maintain anticipated cost, etc.
Transport planning
Alert: Products have more volume as expected and don’t fit in the 2 containers that were planned.
Control Tower to offer options: move to additional LCL, we hold for a week, shift to another carrier, etc.
Consolidation & optimization
Alert: carrier X which was nominated has a late schedule change.
Control Tower to offer options: shift to another carrier, hold and delay, fly urgent products, etc.
Carrier contract management
(Ningbo)
Carrier contract management
(New York)
Alert: Supplier contacted before submission to the local agency to ensure compliant interaction
Control Tower steps in, reviews issues and solves
Customs brokerage
Alert: Free time as agreed between the customer and carrier approaches end of agreement.
Control Tower takes action, notifies all relevant stakeholders and offers support to reduce cost.
Demurrage & detention
Alert: Customer has changed the relabelling specifications.
Example: new labels will be printed in advance to ensure any related delays are minized and the shipment is delivered compliant to latest instructions
De-consolidation
Alert: Truck is out for delivery and experiences heavy traffic caused by a highway incident which may cause a missed delivery window
Control Tower to offer options: Control tower calls ahead notifying the customer of the incident requesting a later appointment before the appointment is missed
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