Services
& solutions

Order placed online will be directly linked to IRIS

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Purchase order
management

01

Alert: Supplier B replies they have a 2 week delay due to unforeseen high demand

Control Tower to offer options:  Request has been sent to
Supplier D.

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Jinhua
New York
Ningbo
1

produce order:
23A 100 T-SHIRTS (RED)

1

produce order:
23A 100 T-SHIRTS (RED)

1

produce order:
23A 100 T-SHIRTS (RED)

02
Vendor management

Alert: Supplier C is only able to fabricate 200 sweaters due to a lack of fabric caused by an issue with their supplier.

Control Tower to offer options: Produce missing 100 pieces 3 weeks later. An option is to shift to air freight with additional cost.

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03
Production
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Alert: Trucking company B informs they will be late and miss the cut off due to a break-down.

Control Tower to offer options: we bring in an expedited trucking company “D” at higher cost, or accept the delay while maintain anticipated cost, etc.

Company B
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04
Inland transportation
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Transport planning

05

Alert: Products have more volume as expected and don’t fit in the 2 containers that were planned. 

Control Tower to offer options: move to additional LCL, we hold for a week, shift to another carrier, etc. 

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Consolidation & optimization

06
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Alert: carrier X which was nominated has a late schedule change. 

Control Tower to offer options: shift to another carrier, hold and delay, fly urgent products, etc. 

Carrier contract management
(Ningbo)

07

Carrier contract management
(New York)

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Alert: Supplier contacted before submission to the local agency to ensure compliant interaction 

Control Tower steps in, reviews issues and solves

Customs brokerage

08

Alert: Free time as agreed between the customer and carrier approaches end of agreement. 

Control Tower takes action, notifies all relevant stakeholders and offers support to reduce cost.

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Demurrage & detention

09

Alert: Customer has changed the relabelling specifications. 

Example: new labels will be printed in advance to ensure any related delays are minized and the shipment is delivered compliant to latest instructions

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De-consolidation

10
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Alert: Truck is out for delivery and experiences heavy traffic caused by a highway incident which may cause a missed delivery window 

Control Tower to offer options: Control tower calls ahead notifying the customer of the incident requesting a later appointment before the appointment is missed

Company B
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11
Inland transportation
Direct delivery to store/customer
12

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04

Services
& solutions